FAQs

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FAQs
Yes, we deliver nationwide across Nigeria. No matter where you are, we will get your order straight to your doorstep.
Delivery takes 24 hours within Lagos. For other states, expect delivery within 48 to 72 hours.
No, we do not offer pay on delivery. All payments must be completed on our website before your order is shipped.
Once your order is shipped, you will receive a tracking number via SMS or email so you can monitor your package in real time.
Our delivery agent will call you. You can authorise someone else to receive the package on your behalf, or request a reschedule.
Shipping costs are calculated at checkout based on your location. We keep our rates affordable and transparent.
Please contact our customer support immediately. If the order has not been shipped, we may be able to update the address.
We accept bank transfers, debit or credit cards, and all major payment gateways available on our website at checkout.
Absolutely. Our website uses secure encryption to protect your payment details. We never store your sensitive information.
Yes, bank transfer is accepted. Follow the payment instructions at checkout. Your order will only be processed after payment confirmation.
Contact our support team with proof of payment. We will manually confirm your payment and complete your order.
Each product page has a size guide. Please check it carefully and select your size during shopping to avoid mixups.
We recommend sizing up. You can also leave additional details in the “additional comments” section at checkout for special instructions.
Yes. At checkout, there is an “additional comments” area where you can tell us more about your preferred size or any special request.
Please ensure you select the correct size using our size guide before ordering. For fit concerns, contact our support team within 48 hours of delivery.
Most of our Italian and European wears fit true to size, but we always recommend checking the specific size chart on each product page.
We focus on helping you get it right before shipping. Please check product details and size guides carefully. Contact support for any concerns.
You can reach us via the contact page on our website, through our customer support email, or via the phone number listed at checkout.
Take clear photos and contact us immediately. We will review and resolve the issue as quickly as possible.
If your order has not been shipped yet, contact us immediately. Once shipped, cancellation is no longer possible.
Yes, our delivery agent will call you before heading to your location to ensure someone is available to receive your package.

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